Orders are scheduled to arrive within 7 business days depending on the destination. However there may be some unforeseen circumstances under which your order may take longer. Under such circumstances, we will notify you by mail.
Once an order has shipped, you will receive an email from us with the tracking number information. You can track your order status online by visiting the Track Order page or by logging in to your account if you have created one. You can also email us firstname.lastname@example.org for information.
Our shipping partner will attempt to deliver the package three times before it is returned to us. Please provide your complete and accurate address including zip code and mobile number to ensure a seamless and quick delivery.
You must inform us by sending us an email to email@example.com with order no. and attach an image of the piece purchased. Once you have mailed us, we will arrange a reverse pickup.Rabitat reserves all rights to inspect the condition of the product before processing any returns or exchanges. We offer credit notes too in case the product you have requested for exchange is sold out or unavailable for any given reason.Credit notes are valid for a year from date of issue.Credit note must be redeemed in one go.
After the refund has been initiated by rabitat as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
NEFT - 1 to 3 days post refund initiation.
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner.
Please note, Rabitat initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a rabitat wearhouse. In case of any refund discrepancies, Rabitat may at its sole discretion, request you to share with us a screenshot of your bank statement.
You can cancel an order until it has not been packed in our Warehouse on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
We invest a great deal of love and care in the making of each Rabitat product which is why we stand by our quality and extend a 1 year warranty on all our products. If you face any difficulty or find a manufacturing defect in our goods, we will replace your order with no questions asked within the first year of purchase. You can write to us at firstname.lastname@example.org or Call us on 011-41414184 and someone from our customer care team will contact you within 3-4 business days and will guide you through the process of exchange and or returning the item.
If you observe any damage in the packaging / products or the quantity or type/category is not as per the order booking, kindly inform the customer care executive immediately . We will replace it for you at the next earliest delivery time or day as per availability of the products and quantity you had ordered.
You are eligible for a refund only if the item has been purchased on Rabitat website (www.rabitat.com). However, warranty is offered on all Rabitat products whether purchased from our website, any other online store or offline stores. In case there is a quality issue with the product we shall replace it, even if it was purchased from any other portal.
We are using a very secure and trusted payment gateway to provide full security to our customers. If an amount is deducted after any failed transaction, it will be reverted to the bank account of the customer within a few days of time.
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.
Our crib sheets are Global Organic Textile Standard (GOTS) certified, which means that an organic certifier monitors all phases of our production. That means we ban the use of dangerous chemical treatments in any part of our supply chain, that our farms and factories require the humane treatment of animals and that every one of our garments is made with organic materials.
Our baby products are made from Tritan plastic, which is completely free of BPA and other toxic compounds and is impact-resistant, We use GOTS certified 100% organic cotton for crib sheets to ensure that no chemicals, such as pesticides or fertilizers, even touch the air around the body of our beautiful little ones.Also, our pamper soft swaddles are made with bamboo fibres,The fabric used is antibacterial.
Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
If you have any questions regarding products, our policies, offers, or any other queries you can call us at 011-41414184 between 10am and 6pm from Monday to Saturday (excluding Indian public holidays). Alternatively, you can send us an email at email@example.com with your name & contact details and we will get back to you as soon as possible.