FAQ

Top Queries

How do I wash bottles, sippers and cups?

Clean thoroughly before first use. Disassemble the bottle and clean them after every use. Hand Wash in warm soapy water. Do not use harsh scrub. Do not freeze, microwave, sterilize, boil or steam. The product is not dishwasher safe.

Are spare lids available?

Yes, we got spare lids sorted for you. You can order them from our website.

Are customized products replaceable/returnable?

No, we don’t replace customized products. However, we will consider in case of only and only manufacturing defects which you have to raise within 24 hours of receiving your order.

What are the issues covered under warranty?

Our Warranty covers manufacturing defects, rusting of the products, lock-issue or problems with insulation.

Shipping Info

Orders will be shipped within 1-3 days of orders being made. Please allow 4-5 business days for delivery, after the order is shipped.
Personalised products may take longer to ship.
Shipping may take longer due to unforseen circumstances

Warranty Information

We offer 1 year warranty on all the products.

Your item will be covered under one year manufacturer warranty for manufacturing defects and are eligible for a return or replacement as per the policies (purchase proof or registration will be required for the claim).
For warranty-related questions mail us at warranty@headwaymade.com
Your warranty does not cover regular wear and tear, such as colour fading, dents from usage, scratches, powder coat chips from the flask being dropped, damaged, etc.
For extended warranty and more, kindly check Good Living Membership
Please note: The brand reserves the right to decide if the product is replaced or refunded.

Good Living Membership

There’s always more on the Good Living side

Get an extra 1 year warranty on the standard warranty offer
Get an extra 5% Off on every order you make.
Earn & collect points on every order and redeem it on your next purchase
Sign up and get these exclusive deals

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