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    Refund and Cancellation policy

    Refund and Cancellation policy

    REFUND IS OFFERED ONLY FOR ORDERS PLACED ON RABITAT WEBSITE.

    When is my refund initiated?

    Rabitat initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary with the time taken by the logistic partner to deliver the return to our wearhouse. In case of any refund discrepancies, Rabitat may at its sole discretion, request you to share with us a screenshot of your bank statement.

    When can I expect my refund?

    After the refund has been initiated by Rabitat, the refund amount is expected to reflect in the customer account as per the following timelines:

    • NEFT - 1 to 3 days post refund initiation.
    • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner.

    HOW TO CANCEL MY ORDER?

    You can cancel an order until it has not been packed in our Warehouse. This also includes items purchased on sale. Any amount paid will be credited into the same payment mode using which the payment was made

    FOR CUSTOMIZED PRODUCTS

    You can cancel your order within 2hrs of order placement.

    Shipping Info

    • Orders will be shipped within 1-3 days of orders being made. Please allow 4-5 business days for delivery, after the order is shipped.
    • Personalised products may take longer to ship.
    • Shipping may take longer due to unforseen circumstances
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    Warranty Information

    We offer 1 year warranty on all the products.

    • Your item will be covered under one year manufacturer warranty for manufacturing defects and are eligible for a return or replacement as per the policies (purchase proof or registration will be required for the claim).
    • For warranty-related questions mail us at warranty@headwaymade.com
    • Your warranty does not cover regular wear and tear, such as colour fading, dents from usage, scratches, powder coat chips from the flask being dropped, damaged, etc.
    • For extended warranty and more, kindly check Good Living Membership
    • Please note: The brand reserves the right to decide if the product is replaced or refunded.
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    Good Living Membership

    There’s always more on the Good Living side

    • Get an extra 1 year warranty on the standard warranty offer
    • Get an extra 5% Off on every order you make.
    • Earn & collect points on every order and redeem it on your next purchase
    • Sign up and get these exclusive deals
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