Customer Support & Consumer Complaints
For any queries relating to orders, deliveries, returns, refunds, product information, or consumer complaints, please contact our Customer Support Team:
WhatsApp: 9999002305
Customer Care Number: 079 69201064
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
You may submit your grievance or query via WhatsApp. If required, you can request to speak with a live agent by sending ‘Talk to an Agent’. Live agent support is available during business hours only, and responses will be provided accordingly.
Grievance Officer
In accordance with applicable laws, including the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:
Name: Kajal
Designation: Grievance Officer
Company: Merlin Brands Private Limited
Address: W-40, 3rd Floor, Okhla Industrial Area, Phase-II, New Delhi – 110020
Phone: 9999002305 (whatsapp)
Email: support@rabitat.com
Legal Notices & Communications
For the service of legal notices, regulatory communications, court notices, or other legal correspondence, please contact:
Legal Department
Email: legal@merlinbrands.com
Any communication sent to this email address should relate solely to legal, regulatory, or compliance matters.
Customer service requests, order-related queries, and consumer complaints should be directed to the Customer Support Team or Grievance Officer using the contact details provided above.
