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    Griveance officer

    Grievance Officer under Information Technology Act 2000
    Name: Sourav Rao
    Email: sourav.rao@merlinbrands.com
    Address: Merlin Brands Pvt Ltd
    W40, 3rd Floor, Okhla Phase 2, New Delhi-110020
    Contact No: 8750888850
    Time: Mon to Fri (9:00 to 18:00)

    In case of any complaints as a result of access or usage of the instant website you can reach
    out to the above person.

    Shipping Info

    • Orders will be shipped within 1-3 days of orders being made. Please allow 4-5 business days for delivery, after the order is shipped.
    • Personalised products may take longer to ship.
    • Shipping may take longer due to unforseen circumstances
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    Warranty Information

    We offer 1 year warranty on all the products.

    • Your item will be covered under one year manufacturer warranty for manufacturing defects and are eligible for a return or replacement as per the policies (purchase proof or registration will be required for the claim).
    • For warranty-related questions mail us at warranty@headwaymade.com
    • Your warranty does not cover regular wear and tear, such as colour fading, dents from usage, scratches, powder coat chips from the flask being dropped, damaged, etc.
    • For extended warranty and more, kindly check Good Living Membership
    • Please note: The brand reserves the right to decide if the product is replaced or refunded.
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    Good Living Membership

    There’s always more on the Good Living side

    • Get an extra 1 year warranty on the standard warranty offer
    • Get an extra 5% Off on every order you make.
    • Earn & collect points on every order and redeem it on your next purchase
    • Sign up and get these exclusive deals
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